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VRUC Operations During the Corona Virus Pandemic

VALLEY RURAL UTILITY COMPNAY OPERATIONS DURING THE CORONA VIRUS PANDEMIC

  • VALLEY RURAL WILL BE CLOSING THE OFFICE STARTING 3/18/20 FOR TWO WEEKS, IF THIS CHANGES WE WILL UPDATE INFORMATION AS NEEDED.

 

  • THERE WILL BE NO CHANGE IN SERVICE

 

  • YOU WILL STILL BE ABLE TO CONTACT THE OFFICE IF YOU HAVE QUESTIONS OR CONCERNS.
    • THE EMERGENCY NUMBER WILL BE FUNCTIONING AS NORMAL, IF YOU HAVE AN EMERGENCY SUCH HAS HIGH OR LOW PRESSURE, SEE WATER RUNNING ON THE GROUND OR A VISABLE LEAK PLEASE CALL OUR OFFICE AT 812-539-3330.
    • OUR OFFICE STAFF WILL BE WORKING FROM HOME, WE WILL BE ABLE TO LISTEN TO VOICE MESSAGES THAT ARE LEFT, WE WILL ALSO BE MONITORING AN EMAIL THAT HAS BEEN SET UP FOR USE DURING THIS TIME. ( vruc_lawrenceburg_IN@hotmail.com )

PLEASE EMAIL US IF YOU HAVE ANY QUESTIONS OR CONCERNS, WE WILL BE ABLE TO LOOK AT YOUR ACCOUNTS AND ANSWER ANY QUESTIONS YOU HAVE. IF YOU WOULD LIKE US TO CALL YOU BACK PLEASE MAKE SURE YOU LEAVE A PHONE NUMBER, YOUR NAME, AND ADDRESS/ACCOUNT NUMBER.

 

  • PLEASE DO NOT FLUSH ANYTHING THAT IS NOT TOILET PAPER, THE WET WIPES/BABY WIPES ARE EXTREMELY HARMFUL TO YOUR/OUR SEWER LINES AND OUR SEWER EQUIPMENT. NO TISSUES OR PAPER TOWELS, PLEASE ONLY FLUSH TOILET PAPER.

 

  • PAYMENTS WILL STILL BE PROCESSED; STATEMENTS WILL STILL BE SENT OUT. IF YOU ARE PAYING BY CHECK THE CHECK MIGHT NOT CLEAR YOUR BANK FOR UP TO 7 DAYS DUE TO A DECREASE IN THE TIMES WE ARE GOING TO PROCESS AND ENTER PAYMENTS. PLEASE UTILIZED THE PAYMENT BOXES LOCATED IN THE VALLEY (ONE MAILBOX BY THE POA OFFICE, ONE NEAR THE MAIL ENTRANCE BY THE FED/POST BOX, AND THE ONE HANGING ON THE FRONT OF OUR OFFICE.) IF THERE IS NO OTHER OPTION THAN FOR YOU TO PAY CASH, PLEASE EMAIL THE OFFICE AND WE WILL MAKE ARRANGEMENTS TOGETHER.

 

  • WE UNDERSTAND THERE ARE A LOT OF PEOPLE GOING TO THROUGH FINANCIAL HARDSHIPS AT THIS TIME, PLEASE CONTACT US AND WE WILL WORK TOGETHER.

 

VRUC is a not-for-profit company that is managed by a committee of board members from your community, we are going to work through this issue together. Please as mentioned above email the office and we will work through any financial issues you may have.